Our reviews

Feedback and testimonials from our customers

At Robert Oulsnam and Company we welcome reviews and feedback from those who have used our sales and lettings services, whether they are overwhelmingly positive or if they provide us with some constructive criticism. We operate in an industry that is based around providing an excellent service to customers and helping to achieve a quick sale or find somewhere to live for potential tenants, so any feedback is welcome and will help us to continually improve our services and refine our approach.

To see the latest reviews for all of our offices click here:

 

Here are a few:

Nicki M

icoThese guys are fantastic. Professional, friendly, efficient, proactive, with stunning service, keeping us up to date all of the time and delivering a great result. The best estate agent we've ever used - thoroughly recommended!

Jojo S

- So impressed with how hard the agency worked to make sure our house purchase went through. They genuinely seemed to care about our situation as buyers and worked far harder than our solicitors to make sure we got the keys in time to make the property liveable before we had to move in! Excellent communication and a pleasure to deal with. Will definitely use them when we decide to sell.

Tracey S

- I would use this company /office again without hesitation staff were attentive polite and not at any point did they push me into making a decision that I was not happy with I would totally trust them with a sale or purchase an absolute credit to the company. THANK YOU

David H

- Friendly, very efficient team with excellent communication skills helped us through the process from start to finish. Always available to help and answer queries, nothing was too much trouble .Oulsnam should be everyone's first choice agent. Many thanks again for all your support.

Annie B

- A great all-round service provided; making us feel valued and supported. Superb company...we would definitely use Robert Oulsnam again!

Robert H

- We used Oulsnam Redditch to buy our new home in August 2015, what seemed like a straight forward chain turned out to be a little more complicated than we all thought but Eileen, Debbie and the rest of the team worked tirelessly to get to the point of exchanging contracts and completing. They responded quickly to my questions (and nagging) and kept me up to date throughout the entire process. Highly recommended by us!

Matt A

- Good friendly service and helped with any queries/enquires we had outstanding to help with the sale

Mark W

- Recently sold my Father’s house through Oulsnams in Bromsgrove and can recommend the service that they offer. The staff are easy to communicate with, friendly to speak to, courteous and throughout the whole sale process they kept me updated with the sale of the property on a regular basis. Again, thank you for the help and assistance and good look for the future. Ms J & Mr M

David P

- Totally professional in all respects; appearance, inter-personal skills, knowledge and communication. The service was extremely effective and efficient. I had total trust and confidence in Oulsnam.

Gheida S

- We sold our old house and bought a new property using Robert Oulsnam and Company-Northfield Office. We were very impressed with their friendliness, efficiency in their advice and in their speed. Our sale and purchase processes went so smooth and worry free. Alison, Natalie, Gary, Emily, Luke, and others in the office were so helpful, informative, and professional. I highly recommend this estate agent in general and Northfield Office in particular to everyone.

Jane H

- I am so glad I chose Robert Oulsnam. Very professional approach, regular updates and made a tricky sale smooth. Special mention to Emily at Northfield - the patience of a saint and a true star! Thoroughly recommend this Estate agent.

Trevor S

- From the initial consultation to actually handing over our keys, the process of selling our house using the staff at Robert Oulsnams was far from being 'one the most stressful things you can do'! We had nothing but friendly and professional advice at every step of the process making the selling of a house complete without any stress. The constant communication through the whole process kept us updated and helped immensely in making us feel that things were heading in the right direction. With their expert knowledge in the local area and the housing market I would definitely recommend them to anyone looking to sell their house.

Jane D

- I bought my property via Robert Oulsnam Northfield in January 2015. The service I received from ALL of the staff was second to none. Luke Martin was particularly helpful and was able to answer every question asked (and there was a lot of questions asked!!! ) You are always made to feel welcome at the office, which is always clean tidy and well organised. I cannot thank Oulsnam enough, I absolutely LOVE my home, I have never been happier and recommend everyone to use your services whether buying or selling.

Jonathan H

- Oulsnam was very good - they sold our house in 2015. The cost was some £250 more than their competitors - we obtained three quotations - but their valuation of our house was some seven thousand pounds higher. It was necessary to offer a small discount on the house, but we were able to earn several thousand additional pounds by using their services. Additionally, they stayed on top of the progress of the transaction, and helped push it to completion - which, due to the other parties to the transaction, was not hassle free for them. I genuinely believe another estate agent would not have been able to hold the deal together. Thanks Emily!

Sian C

- Really impressed with all the staff in this office, from the branch manager who came and gave proper constructive advice on what to do to sell the house, to the thorough and efficient lady who sorted the photos and the description, to the ladies who managed the bookings and the price negotiations and went beyond the norm to get the sale to happen. Would definitely recommend.

Rose P

- The Oulsnam Kings Heath team are extremely professional, helpful and supportive. They are friendly and very knowledgeable about the local market and what potential buyers are looking for. I have no hesitation in recommending them.

Juliet F

- The staff, Sue and Tim in particular, were very helpful and knowledgeable and their advice was greatly appreciated as we had never bought and sold before. We sold and bought through Oulsnams in Stirchley and we got lots of viewings. Everyone there was very quick to sort issues and move things forward so that the process was not too stressful. I would recommend this estate agent and would be happy to use them again if we sell.

Vijaya O

- Excellent service. Throughout the sale we were kept well informed. Advice given when asked. Marketed the property really well. Within a few days several viewings arranged. Managed to sell our house within a short period. Would definitely recommend them and if needed would use their services again.

Joanna C

- I am in the process of buying and selling a property from them and every single point of contact I have had with any of the team has been exceptional. Particular compliments have to go to Rachel who manages the team to perform so well. She has the rare quality of getting the balance precisely right between friendliness and professionalism. Her local knowledge of the Bournville area is incredible and she was spot on with her valuation of our property. The office is incredibly busy with phones ringing constantly yet the service I have received has been second to none. I would not hesitate to thoroughly recommend Oulsnam to anyone.

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