Providing excellence in customer service

At Robert Oulsnam and Company we have, for 40 years now, delivered a customer-driven service, the primary concern of which is to ensure people find the right home for them, or to achieve a sale with the minimum of fuss and stress during what can be a difficult and taxing time. Our staff aim to be as approachable as possible and can offer help and advice to customers at any point on any of our services, on the property market in general, or specific points regarding the letting or sales process. Our reputation is founded upon ensuring customers feel satisfied and happy with the service we provide and our reviews are testament to the high standards that we aspire to reach.

Below is a selection of phrases used by our customers after their move

Robert Oulsnam and Company was founded over 40 years ago in 1971 and has built a reputation based on Quality, Trust and Expertise. The very ethos of the company is founded on Excellence in Customer Service.

Moving home be it something bigger or smaller, renting or buying, should be an enjoyable experience.

People take great care in choosing the home they want to move to, it is our job to make sure they achieve that move as easily and smoothly as possible.

The company is committed to

  • Leading the way with the very latest technology and internet facilities and having an open mind to all that is new.
  • Providing an unrivalled service which is second to none combining a wealth of experience with traditional values.
  • Training and motivating our staff to the highest standards to realise their full potential and ability.

Ensuring excellence in every sphere of our business for the benefit of our customers. Robert Oulsnam and Company are Chartered Surveyors and Estate Agents and are regulated by the Royal Institute of Chartered Surveyors (RICS) who require very high professional standards of the company.

We also have a complaints procedure with appeal to the Property Redress Scheme.