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written by naomi baron

Why Using a Local Independent Agent could be the Best Option

Whether you are a portfolio landlord, or are renting out your family home for a temporary period, you will want to make sure you choose the right letting agent to manage the process for you.

When you turn to the market, you will inevitably find a lot of choice of letting agents who will willingly compete for your business to market and manage your property.  Some of these will be large, corporate agents, and some will be local, independent experts. 

Should you Choose to use a Local Letting Agent?

Call us biased, but we think there are a number of great reasons why choosing to use a local letting agent will end up giving you a better customer experience.

Expert Local Knowledge

One of the main benefits of using a local independent letting agent to market your home, is that they will know the area really, really well.  Rather than having a viewings team based in a contact centre, a local team will be able to answer detailed questions from viewers and potential applicants. 

Customer Centric Team

Of course, every company in every industry wants to deliver the best possible customer service.  At Oulsnam, we are super proud to have won the 2017 Best Medium Letting Agency and Best Letting Agent in the Midlands gold awards.  However, when you have a team that is collaborative across departments, including lettings negotiation, viewings, as well as property management, this means that you as the client benefits from the customer service centred approach.  With all teams working under one roof, communication is better, and there is less risk of anything getting missed that could hinder your property being let.

We believe that the most successful independent agents will have dedicated in-house property managers who only deal with property maintenance and are not distracted with offers coming in or new business.  This freedom to focus means that their priority is to sort issues and keep your property well maintained. They will know your property, know you and you will have the same contact to deal with.

Qualified Expertise

Naturally, there is industry legislation that every letting agent needs to be aware of, and adhere to.  However, not all lettings agents are RICS or ARLA qualified – believe it or not there is no obligation to be!  You will often find that independent letting agents have invested heavily in their teams and their own professional partnerships which means that you will be getting the very best service, by the very best letting agents.  Ouslnam Lettings is regulated by both RICS and ARLA and is also a member of The National Approved Letting Scheme, The Ombudsman Service and Safe Agent.

If you want to use a local expert letting agent team if you have property to rent in the West Midlands area, give us a call today!