Teamwork, as they say, makes the dream work. The internet is littered with multiple clichés that extol the virtues of teamwork, team building and team motivation. Most with one goal in mind – customer success.
Customer service is par for the course. Every customer gets service. But the difference between good, average, or outstanding customer service is pretty obvious. Controversially, our Oulsnam teams don’t actually really want to provide our customers with good service. We want our customers to be successful. Whether that’s achieving the sale price they were aiming for or completing on their property within a hassle-free timescale. Success is a criterion set by our clients, not by some internally measured KPI handed down from head office.
This month we focus on our Droitwich branch, who are absolutely smashing it when it comes to helping achieve their customer goals.
Led by Branch Manager, Trina Thompson, her team of negotiators have received some awesome comments on the AllAgents forum this month. It means a lot that people have taken the time to write on there; it’s basically the TripAdvisor of the estate agency world. Positive and less positive experiences can be recorded by genuine clients who are sharing their experiences.
“Delighted with the service My house sold within nine days of being taken to market would definitely recommend.”
“We are over the moon with Lydia George. From start to finish she has helped us with various obstacles regarding the purchase and came up with very positive solutions.”
“In particular Laurie was great at keeping me up to date on how the sale was progressing. All staff are friendly, professional and helpful.”
“I would definitely recommend them and if I were to ever move, I would definitely go with them again.”
On the one hand, it’s easy to post customer reviews, sit back and congratulate yourselves on a job well done. So, what makes great teamwork? In our opinion, it’s making sure that you keep getting them! Sales is not best done solo – it takes everyone pulling together to get a house sold and new home owners moved in.
So, forgive us please for this moment of slight self-indulgence. But, it’s important to know the kind of team you’ll be dealing with if you are buying a new home or selling your property with Oulsnam Droitwich. And, if these reviews keep on coming, we’re sure you’ll be super pleased at working with our team!
To minimise risk to clients and our staff we will carry out viewings under strict Covid-19 rules.
Priority will be given to buyers who are proceedable and who provide copies of their ID and proof of funds
Non proceedable buyers may be allowed to view if we are confident of their ability to proceed and the client agrees, some clients may only want priority viewers