Royal Institution of Chartered Surveyors (RICS)
Visit Royal Institution of Chartered Surveyors (RICS)
The Royal Institution of Chartered Surveyors (RICS) is the world's leading professional body for qualifications and standards in land, property and construction. As people, governments, banks and commercial organisations continue to demand more assurance of certified standards and ethics, attaining RICS status is the recognised mark of property professionalism.
National Association of Estate Agents (NAEA)
Visit National Association of Estate Agents (NAEA)
The National Association of Estate Agents (NAEA) is the UK's leading professional body for estate agency. Its members practice across all aspects of property both in the UK and overseas, including residential and commercial sales and lettings, property management, business transfer, auctioneering and land.
The Association was established with the goal of upholding good practice and high professional standards in the UK. Today, its key roles include providing help and guidance for property professionals across a broad spectrum of disciplines, while continually campaigning to make the property market more efficient and user-friendly for the home buying and selling public.
Association of Residential Letting Agents (ARLA)
Visit Association of Residential Letting Agents (ARLA)
The Association of Residential Lettings Agents (ARLA) was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market.
ARLA has nearly 6,000 individual members, representing 3,500 member offices throughout the UK including large multi-branch national companies as well as the smaller single office practices. Membership is achieved only by agents who demonstrate that they have a thorough knowledge of their profession and that they conduct their business according to current best management practice.
Surveyors Ombudsman Service
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We are proud to be members of the Ombudsman Services: Property, set up to sort out complaints about Chartered Surveying firms, surveyors, estate agents, residential managing agents and other property professionals from consumers using their services. Originally set up to handle complaints about members of the Royal Institution of Chartered Surveyors (RICS) and until April 2010 the scheme was called the Surveyors Ombudsman Service. The Ombudsman Services: Property is approved by the Office of Fair Trading (OFT) as an estate agent redress scheme. The Ombudsman Services: Property is free and independent to use. It considers complaints fairly and listens to both sides and look at the facts.
National Approved Letting Scheme (NALS)
Visit National Approved Letting Scheme (NALS)
The National Approved Letting Scheme (NALS) is an accreditation scheme for lettings and management agents offering peace of mind to landlords and tenants in knowing that they are dealing with a firm which agrees to meet defined standards of customer service, together with having in place the necessary insurances to protect clients' money plus a customer complaints procedure offering independent redress.